Effective Date: 1 April 2026
Company Name: ClearAV
At ClearAV, your privacy is important to us. We are committed to protecting the personal information of our clients, website visitors, and users of our home automation systems. This Privacy Policy explains how we collect, process, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.
By using our services, you consent to the practices outlined in this policy.
– Information We Collect
We may collect the following information:
– Personal Information
- Full name
- Email address
- Telephone number
- Physical address
- Billing and payment information
Technical & Device Information
- IP address and browser type
- Device type, operating system, and software versions
- Usage data from your home automation devices
- System diagnostics and log files
– Smart System Data
Depending on your use of our services, we may collect:
- Device activity and usage patterns (e.g., lighting, climate control)
- User preferences and settings
- Performance and maintenance data
How We Use Your Information
Your information is used to:
- Provide, operate, and maintain ClearAV services
- Install, configure, and support home automation systems
- Process payments and manage accounts
- Communicate important updates, promotions, or service alerts
- Improve system performance, functionality, and user experience
- Ensure security, prevent fraud, and comply with legal obligations
Sharing and Disclosure of Personal Information
We do not sell your personal information. Your information may only be shared with:
- Service providers who assist with operations, maintenance, or delivery of our services
- Payment processors for billing and financial transactions
- Technology partners for device integration
- Legal authorities as required by law
All third parties are bound by confidentiality and are required to comply with applicable privacy laws.
Security of Personal Information
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
While we strive to protect your data, no method of transmission or storage is completely secure.
Retention of Personal Information
We retain your personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes or enforce agreements
Your Rights under POPIA
Under POPIA, you have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to or limit the processing of your personal information
To exercise your rights, please contact us using the details below.
Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve your browsing experience
- Analyze website traffic and usage
- Enhance functionality of services
You can manage cookie preferences through your browser settings.
Third-Party Links
Our website or systems may contain links to third-party websites. ClearAV is not responsible for the privacy practices of these external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.
Contact Information
If you have questions or wish to exercise your rights under POPIA:
ClearAV
Email: sales@clearAV.net